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PRESTIGE WELCOME GUIDE

CONGRATULATIONS!

At Prestige, we're passionate about all things wedding. We understand the significance of your special day and are dedicated to helping bring your dream wedding to life. As wedding professionals who care, we appreciate the hard work and effort you've put into preparing for this day and are honored to co-host and coordinate with you. So go ahead, take a deep breath and relax. We're here for you and grateful for the opportunity to help make your wedding celebration truly magical.

-Your Prestige Team

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WHAT'S INSIDE YOUR PRESTIGE WELCOME GUIDE:

Meet Prestige Anchor

MEET PRESTIGE

At Prestige, our team is comprised of individuals who share a common passion: bringing events to life. We are not just a group of DJs, coordinators, videographers, photo booth attendants, and live musicians, but a team of individuals who genuinely love what we do. Our commitment is to make your wedding an unforgettable experience that you and your guests will be talking about for years to come!

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YOUR EXECUTIVE PRESTIGE TEAM

When you hire one of us, you hire all of us.

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KRISITIE CHUTE
Lead Coordinator

MIKE FRAZIER
Founder
DJ/MC

NOAH DEVOE
Co-Owner
DJ/MC

SPENCER FRAZIER
Photo Booth Manager
DJ/MC

AMBER DEVOE
Digital Marketing
Event Coordinator

What to Expect

WHAT TO EXPECT:

What happens now?

With Prestige, you'll have immediate access to your personal planning forms and tools to help make your wedding planning process as stress-free as possible. Over time, we'll share tips and inspiration via email to help get your planning process started. Then, when the time comes, we'll reach back out to schedule your final information meeting, where we'll get to know each other and make sure we have all the information needed to bring your unique wedding day vision to life.

 

We've got you!

We will work in phases to help keep you on track and allow you to enjoy the process without getting overwhelmed!

1

PLANNING

Your journey with Prestige begins with us providing you with login information to your personal planning account. Here, you can access and fill out planning forms for your event at your own pace and use the tool as much or as little as you like. Your Prestige team will be there to support you every step of the way, sending helpful tips and inspiration via email as we get closer to your final information meeting.

2

COORDINATION

30 days before your wedding day, your Prestige team will reach back out to you to answer any questions you may have. We'll then schedule your final information meeting, where you'll meet with your wedding day team and discuss your vision in detail. This meeting will ensure that we have all the information needed to make your wedding day run smoothly and exactly as you've envisioned it.

3

EXECUTION

On your wedding day, our team at Prestige will ensure that you can relax, be with friends and family, and enjoy your big day. We will handle any last-minute questions or logistics, so you can focus on making memories with your loved ones.

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COMMUNICATION

Prestige Office Hours || Monday - Friday:  8 AM - 8 PM | Saturday: Closed | Sunday: 11 AM - 4 PM

 

At Prestige, we understand that the wedding planning process can happen outside of standard business hours and we want to be there for you. That's why we're flexible and available to find a time that works best for you. Whether it's an early morning phone call or a late-night email, we're here to help

BUSINESS HOURS

RESPONSE TIME

At Prestige, we understand the importance of timely communication and strive to respond to all calls and emails within 24-48 business hours. However, please be patient if reaching out during the weekend as our team may be busy with events and it may take a little longer to respond. Rest assured, we will get back to you as soon as possible with the information you need. Thank you for choosing Prestige.

PERFERRED CONTACT METHOD

At Prestige, we believe in providing quick and efficient service to our clients. For the quickest response, we recommend sending us an email. However, if you'd like to speak with us directly, we would be happy to schedule a phone call, meet in person at our office in Rochester Hills, or connect with you on a Zoom call. Contact us today to set up a time that works best for you!

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GENERAL FAQS

1 / How can I access my contract?

A copy of your contract can be viewed and printed from your online account with us. On the home page, click the “Event Details” button located in the Your Upcoming Event section. Then, scroll to the bottom of the Event Details Page and you will see your contract. Click the “view” button next to it to view it and print it. You can also reach out to us at info@prestigeweddings.com and one of our representatives will send you a PDF copy of your contract.

2 / Can I change my package after the contrat is signed?

Absolutely! It is very common to make adjustments to the package/services you have booked with us after the contract is signed and deposit is placed. Simply reach out to us and let us know what changes you would like made, and our team will update your account. Then, in your online planning account, you will be able to see the changes by clicking the “Event Details” button.

3 / How do I make payments?

The fastest and easiest way to make payments is with a debit or credit card in your online account with us. When you login, the “Make a Payment” button is on the home page, next to “Your Upcoming Event”. You may also mail a check to our office or can call us at 248-823-6190 to make payments over the phone. The address to our office is: 

Prestige Weddings & Events

1700 W Hamlin Rd Suite 200  

Rochester Hills, MI 48309 

4 / When is the final balance due?

Your final balance is due two weeks before your event date. You will receive multiple email reminders as the due date approaches, and we do not have late fees or penalties. 

5 / What is your cancellation/postponement policy?

If you have to cancel your event for any reason, we require the cancellation in writing. The deposit placed to book our services is non-refundable, but no other payments are required. If you cancel within 30 days of your event date, the remaining balance is due in full. 

If you have to postpone your event, and we are available on the new date, then we require a new contract to be signed and deposit placed. The original deposit does not transfer to the new date. If you postpone within 30 days of your event date, the remaining balance is due in full. 

6 / Do you have insurance that you can supply to my venue?

Prestige takes pride in providing our clients with peace of mind by carrying insurance coverage for all our events. Upon request, we can provide proof of insurance to your wedding venue to ensure that your special day is protected.

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